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Can't Connect

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I've been having ongoing problems with connecting my main laptop to the server. I am able to install the connect software on a laptop and netbook, but not on my main laptop. It was at the point where it would install the software and try to connect, but at the last second the status bar would retract and I would get a message saying an unknown error occured. On the server the laptop appears but I am unable to connect. Now I can't even install the software. It simply closes in the midde of installation. I have to connect to the server using the ip address and not the server name. What could be the problem? Thanks.

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