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User Account Not Authorised

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Hi...I have rencently got a new laptop with win 8, have connected to the server to get the client connector software, all good. But now when i try to log in with remote desktop connection i get the above message.

 

But....If i launch dashboard and then try remote it logs in straight away, using the same login details without dashbaord back to the above error message?

 

What am i missing


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